It happens very rarely, but it may be that FedEx misplaced or made the delivery to the wrong address.
Usually a missing package can be located by checking with your immediate neighbors and looking around the perimeter of your home in case it was left in a location other than the front door.
In any case, please email us right away at support@nolahmattress.com, and we will get in touch with FedEx to sort it out.
In some cases, it can take up to two days for FedEx to complete a trace. We will continue to follow up to ensure your delivery is completed.