Unless you opt out at checkout every Nolah mattress purchase includes a 120-night at-home sleep trial. If against all expectations, you don't love your mattress, you can return it for a full refund. Our logistics partner will pick up the mattress; you're only responsible for a $99 flat fee to cover labor and one-way transportation.
The trial begins the day your mattress arrives. Sleep on your Nolah mattress for at least 30 nights before making a decision—this gives you enough time to adjust to your new bed and fully experience its comfort and support benefits.
If you wish to return your mattress or exchange your mattress, please use the email form on our Contact Page or email us at support@nolahmattress.com. Returns or Exchanges are limited to one per household. To qualify for a refund, you must initiate the return process after the 30-night break-in period but before the 120-night trial expires.
Return Process
1. Submit Request: Please email us to request a return. We cannot process returns over the phone or live chat, only through email. Once your request is received, a member of our customer support team will reach out to walk you through the rest of the process.
2. Schedule Pick-Up: We'll set up the scheduled mattress pick-up with one of our third-party logistics partners. The $99 flat fee (deducted from your refund) covers the pick-up and transportation. When possible, we arrange for the mattress to be donated to a local charity or mattress recycling program, depending on your state's laws.
3. Day of Pick-Up: Email us a scan or digital photo of the pick-up receipt once the driver has removed your mattress.
4. Refund: Once we receive a copy of the pick-up receipt, we'll process your refund (minus the $99 flat fee). You will receive a Refund Notification via email.