Ariane
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Recent activity by Ariane-
I can’t find my package. What should I do?
Don’t worry, we’ll help figure this out! This happens occasionally, and there are steps you can take to track it down. For Standard Shipping (FedEx):Check your surroundings: Look around your proper...
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Can I change my shipping address?
Yes, we can update your shipping address as long as it’s in the same state as the original address. Simply email your correct address to our team at support@nolahmattress.com, and we’ll get it take...
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What should I do to prepare for mattress delivery?
Whether you select Standard or In-Home Setup & Removal by Ryder, a little prep can make your delivery day stress-free. Standard Shipping (FedEx)Get your space ready: Clear hallways and doorways to ...
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Can I reschedule In-Home Setup & Removal service?
If you need to reschedule delivery and setup service, please contact Ryder (our logistics partner) directly by calling 1-866-711-1164.
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Can I use a heating pad or electric blanket with my Helix mattress?
If you love using a heating pad or electric blanket, you're in luck - they're totally fine to use with your Nolah mattress. Just a friendly tip: always follow the safety instructions from the manuf...
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What are my delivery options and shipping costs?
We make delivery easy with flexible options, shipping to all 50 U.S. states. At this time, we do not offer international shipping or ship to Canada or Puerto Rico.Your order typically ships within ...
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Can I combine discounts?
We’re excited you’re looking to save!While we’d love to stack all the discounts for you, only one discount code can be applied per order. This includes promotions on our website, third-party promo ...
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I purchased my Nolah mattress at a retail location. Does it include a 120 night sleep trial?
While some of our retail partners will offer a 120 night sleep trial, other retail stores may not. Each individual retail partner maintains their own set of return policies. Retail locations are no...
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When will my order arrive and how can I track it?
Delivery TimesOnce your order ships, usually within an estimated 3–7 business days via FedEx, you’ll receive an email so you can follow its progress. Nolah mattresses are made-to-order to ensure qu...
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Why am I being charged a recycling fee?
In some states, a mandatory mattress recycling fee is required by law. This fee is set by the state, not by Nolah and must be collected on every mattress purchase.The purpose of the fee is to fund ...