Your mattress purchase includes a 365-night at-home sleep trial. If, against all expectations, you don't love your mattress, you can return it for a full refund. Our logistics partner will pick up the mattress; you're only responsible for a $99 flat fee to cover labor and one-way transportation.
The trial begins the day your mattress arrives. Sleep on your mattress for at least 30 nights before making a decision, this gives you enough time to adjust to your new bed and fully experience its comfort and support benefits.
If you wish to return your mattress, please use the email form on our Contact page or email us at support@nolahmattress.com. To qualify for a refund, you must initiate the return process after the 30-night break-in period but before the 365-night trial expires.
Return Process
1. Submit Request: Please use the email form on our Contact page or email us at support@nolahmattress.com to request a return. We cannot process returns over the phone or live chat, only through email. Once your request is received, a member of our customer support team will reach out to walk you through the rest of the process.
2. Schedule Pick-Up: We'll set up the scheduled mattress pick-up with one of our third-party logistics partners. The $99 flat fee (deducted from your refund) covers the pick-up and transportation.
3. Day of Pick-Up: Our support team member will provide instructions on what to do on the scheduled pick-up day. Typically, you leave the mattress unboxed for pick-up, and the driver does the rest. Then, email us a scan or digital photo of the pick-up receipt.
4. Refund: Once we receive a copy of the pick-up receipt, we'll process your refund in full (minus the $99 flat fee). You will receive a Refund Notification via email.